Do You Celebrate the Small Stuff?
Think small when you think of quality with your employees. Why small? Because whenever you celebrate the “small stuff” with your employees, you are depositing good will into their emotional account. Steven Covey coined the phase “emotional bank account” in order to build stronger relationships. The more you deposit into the account, the more the employees respond and are more productive. If you make a mistake with your team, since you have made deposits into your relationship with them, they don’t over react and instead respect that you are human.

