Is Employee Turnover a Problem?
Are your employees leaving sooner than you anticipated? All companies need to have an employee retention program in place to lessen the turnover. Yet, turnover will happen, especially in customer service and sales. These positions deal with customers all day and the impact on their morale can be challenging. It all depends on how you manage your team.
Employee turnover impacts customer experience and I thought the following article provides 3 clear points to guide you with your customer service team: “Customer Experience is Key to Fixing Employee Turnover,” by Flavio Martins on Business2Community website.
I’m asked about how to manage employee turnover more than any other question, and probably more than all of the other questions combined. Ask any customer service manager or if you attend any customer service type conference, and you’re bound to hear about the topic of employee turnover.
They asked are you hiring the right people for the job, do you include your employees in creating the customer experience and how do you reward your strong performers. It’s a clear foundation for a successful customer experience…let it be your mission to building your team.