Are Your Employees Important?
I know that sounds like a trick question…of course, employees are important because they do the work. Yet, are they the center of your organization or do you believe they are there to do a job and should be happy to have one. In this economy, it’s tempting to let the employees know they should be grateful to have a job. Keep in mind, how you treat your employees is how they treat the customers.
I was on line at a supermarket and the cashier made a mistake in calculation for a customer. She obviously knew something wasn’t right which is why she called her Manager to help her. He did fix the issue and then quickly scolds her about her mistake…in front of everyone. Her performance after that was shaky as she was feeling emotionally bruised by this manager. This says alot about the manager and the workplace. Employees want to be treated with respect and any coaching on performance should be done in private. I know that employees are frustrating, but it’s your job as their manager to treat them with respect…no matter what.
I found this quiz: “How people-centred is your organization?” on www.HRZone.co.uk which provides you with 8 different areas to evaluate your company in how they include their employees in the success of the organization.
Adopting a people-oriented approach to your organisational culture can help to transform it by making it more efficient and, ultimately, more successful.
Choices, choices, choices…you always have a choice in how you treat another person. Keep in mind what you give out is what you get back. Give out fear, get it back. Give out respect and employees will be loyal.
Fear is not a motivator. It may seem to be, but it’s a short term fix which will eventually impact the performance of employees.
What is your company’s value on the importance of employees.
Are they valued and, if so, how is it expressed?