Behavior Problems | Managing Employees

Do You Take What An Employee Does Personally?

It’s a great question to ask yourself…”do you take what an employee does personally?” People are complex and their reactions to workplace situations indicate this complexity. People react to you because of their own beliefs, the atmosphere of the environment and your behavior.

What can you do as a manager…Get a Ph.D in Psychology? No, try to keep it simple.

How can you cut through the complexity of employee’s behaviors and create clear insights on how to handle their reactions? Read the steps below to help guide you in handling the day-to-day employee situations.

Step One

The No Complaining Rule

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If you were to put a dollar amount around how much mindless complaining costs you each year, what would be the amount? How much of your time is spent fielding complaints from employees? Do they also come with potential solutions? How much of your time do you complain about your complaining employees? In managing employees, how do you deal with all of the complaints?

The Talkative Employee

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Employees have different communication styles. One style that seems to be problematic for a manager is the talkative employee. In an ideal world, your goal is to manage your employee’s communication skills.

Talkative employees express themselves differently. Find one that resonates with you.

FRIENDLY – The friendly, upbeat person who enjoys talking with different people. Great if they are in your call center or are an account manager because they easily engage others. Yet, in excess this style of communication can be disruptive to others on their team.
PERSONAL – What about the person who shares a lot of personal information with extensive details.

How to Handle Poor Performance! (Part 3)

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Final Step

What do you do after you have coached and counseled an employee and they still do not meet performance expectations or correct the behavioral issue(s)? It can be a challenge to decide if an employee is going to succeed in their role.

You can’t change a person’s effort or behavior…only they can. What you can do is give them:

·Clear performance expectations,
·effective training and
·provide them with a respectful work environment.