Communication | Managing Employees

Jack Welch and Managing Employees

Few managers are trained to promote the strengths and well being of their teams. People take more time and are more complex than solving the functional side of the business. Without strong contributing employees, you, as their manager, as well as the company don’t reach its full potential.

So how do you build a great team? Simple…spend the time managing each team member. Managing employees means listening, setting standards and expectations, and pushing each person to stretch and do more. The composite of your team members could include:

employees who are strong performers but weak communicators,

The Etiquette of Email Communication

By pat, No Comments

Email is an important form of communication in the workplace. Companies do have policies on email, though mainly to protect the assets of the company. I’ve rarely seen in an employee’s handbooks etiquette for creating emails.

Email is one dimensional…you can’t see the other person and they can’t see you. What does this mean? It means that whatever you write, the other person will put in their own meaning. This is true even on the phone, yet this form allows the receiver to hear the tone in your voice and to ask additional questions to clarify. In person, they can also see your eyes and how you position your body. This information provides the receiver with additional information.

Do You Encourage Cross Department Collaboration?

By pat, No Comments

Most of us have tunnel vision and believe that what we do is more important than what another person contributes. Customer Support feels that they make the company successful because they keep the customers happy. It’s true, they do. Yet the department is one of many other contributers who make up the whole…a successful company.

Without development, sales, marketing, finance, human resources, Customer Support may not have customers.

It’s important to be passionate about what you bring to the department, yet, step across the hallway and find out what the other important players of the company are doing.

Is It Important That Your Employees Are Happy?

By pat, No Comments

In managing employees, should you be concerned if they are happy? Since most businesses are knowledge based, it makes sense that your employee’s well-being is important to the success of the company. Granted employees are not happy all of the time and that isn’t your goal. Rather creating a working relationship and environment where your employees feel their needs are recognized, along with the needs of the company, will build a strong culture.

There are many reasons that employees leave, though one of the top reasons is the manager/employee relationship. Your role is to be aware of each of your employee’s strengths, weaknesses, career goals and other nuances that help you support and develop each person.

Employees Hold the Knowledge in a Company

By pat, No Comments

Do you ever think about the core knowledge that each employee has that adds value to the overall success of the company? This knowledge can be nurtured and developed in order to compete in the worldwide business environment.

Do you have a plan in place to focus on the growth of each employee so they continue to build their knowledge base? What happens when an employee leaves? How do you capture long-term knowledge? How do you develop and grow the current knowledge levels that embraces innovation and creativity?

“Knowledge is competition: How to manage employee branding,” by Kian Kok Lim on Sinapore Business Review.

« Previous Entries

Next Entries »